At every stage of your Intekron JXP deployment, there is a range of support services available to ensure the success of your implementation.

Intekron Helpdesk has many features designed to aid support staff and end-user track and manage support cases.  Among them are:

  • Integrated Knowledgebase – cases can be sent to the knowledgebase by setting a flag on the case
  • Users can view progress on cases and submit additional information
  • Users can upload and attach files to cases
  • Built-in reporting shows time spent on problem categories, departments